• Have questions? Give us a call. +1 888-519-1217

designers

Become an ubandwellers insider

 

Design Trade Program

A partnership of design minds — interior designers, stagers, builders, environmental designers, retailers and architects are invited to join the urbandwellers Design Trade Program to get exclusive benefits reserved for industry professionals. As a qualified business account member, you will be able to access special trade pricing and services on our website, as well as through our dedicated trade representatives.

Whether designing for a family residence or a commercial space, you will have preferred access to a broad range of aesthetics and styles represented by our various collections of water features, wall systems, storage systems, lightscapes and home accessories. urbandwellers is the perfect place to find those truly unique pieces that will grab attention regardless of your clients’ individual lifestyle, tastes and budgets. All registered members also receive upcoming product previews, invitations to exclusive showroom events and special trade promotions.

Program Levels + Benefits

PROGRAM LEVELS AND BENEFITS
  •       Discount % Off Products
    maximum discount % received when minimum annual purchases amount spent is reached
  •       Minimum Annual Purchases
    minimum dollar amount spent in a 12 month period to maintain discount %

LOHI

30% OFF

NO YR. MINIMUM
  • 30%
  • None

LODO

35% OFF

$50K/YR. MINIMUM
  • 35%
  • $50,000
    In a 12 month period

UNO

40% OFF

$100K/YR. MINIMUM
  • 40%
  • $100,000
    In a 12 month period
PROGRAM

Membership is not transferable. Membership discount can only be used by the named Design Trade member or firm.

Misuse of membership may result in membership termination. Misuse includes, without limitation: use of the trade discount for personal purchases, any resale of merchandise purchased using the trade discount through any retail outlet (e.g., resale on or through any retail or auction Web site or store), reimbursement of trade discount upon merchandise return, transfer of membership, allowing others to use the membership card (e.g., sharing the card with a client), and submitting false, expired or misleading information in connection with a membership application.

PROGRAM LEVELS

We offer trade members discounts based on total company purchase. At urbandwellers, the trade discount is 30% regardless of membership level. See Trade Discount section above for other discount terms. LoDo and UNO status are granted at the company level, so all members of the same company will have the same membership tier. Purchases (net of returns) made at any of our stores within a 12-month period, whether through a retail location or a Partner, by any registered designer of the same company, will count towards membership upgrades.

Membership status is reviewed at the beginning of each month. If your company qualifies for an upgrade based on previous 12-month purchases, your membership status will automatically upgrade to your new membership level.

For questions regarding your company’s upgrade status, call us at +1 888-519-1217.

Always log into your account when making trade purchases. Purchases made without logging in will not be counted towards membership upgrades. Returned purchases will be deducted from your 12-month cumulative purchase total.

DISPUTES

To check your membership status, log into your account online. To dispute your membership level, please contact us at +1 888-519-1217. Keep a copy of all your offline sales transaction receipts for the past 12 months if purchased anywhere else than our online store. You may be asked to furnish your purchase records.

TRADE DISCOUNT

The trade discount is not valid with any other offer, purchase of electronics and sale items at urbandwellers, purchase of gift cards or promotional items, gift wrap, shipping and processing fees or taxes. The trade discount is not redeemable for cash. urbandwellers reserves the right to change the list of items not eligible for the trade discount at its discretion. Any such changes will be posted here as changed Terms & Conditions, discussed above. Members may cancel their membership at any time and for any reason by calling our Customer Support Line at +1 888-519-1217.

TERMINATION

urbandwellers reserves the right to terminate a membership at its discretion when these Terms & Conditions have been violated, with or without notice to the member. urbandwellers reserves the right to cancel the Design Trade Program at its discretion, with or without notice to members.

Members may cancel their membership at any time and for any reason by calling a Partner at +1 888-519-1217.

PRIVACY

urbandwellers respects your privacy. Please read our Privacy Policy.

  • BILLING INFORMATION

  • SALES TAX + SECONDARY IDENTITY

  • Please upload a copy of your company's sales tax license certificate (PDF, JPG, TIF)
  • Please upload a copy of your secondary proof of trade validation (Business Card, Membership Validation, etc.)
  • This field is for validation purposes and should be left unchanged.

Terms and Conditions

These Terms & Conditions set forth the terms and conditions for membership in the urbandwellers™ (“urbandwellers”) Design Trade Program. urbandwellers may change the Design Trade Program or these Terms & Conditions from time to time. urbandwellers will post such changes here. Any changed Terms & Conditions become effective immediately upon being posted here, and your continued use of membership constitutes your agreement to the changed Terms & Conditions.

The urbandwellers, llc. Design Trade Program membership is granted to Trade professionals such as Interior Designers, Decorators, Builders, Environmental Designers,  Architects, and Certified Organizers only. For other industries and professions, please contact us for additional information or give us a call at +1 888-519-1217.

QUALIFYING

To qualify, please provide at least two of the following:
•  Proof of valid membership (e.g. current membership ID)
•  ASID American Society of Interior Designers or international affiliate
•  IIDA International Interior Design Association•  AIA American Institute of Architects
•  IDS Interior Design Society•  CID Certified Interior Decorators International
•  APLD Association of Professional Landscape Designers
•  A staging organization, such as ASP, HSR, IRIS, IRN
•  Resale Certificate(s) – completed certificates are mandatory for each state where you are seeking tax exemption (U.S. only)
•  Business card indicating your design profession

We reserve the right to make all membership determinations at our sole discretion. Each designer must individually apply for membership by submitting their individual qualifications. Incomplete applications will not be accepted.

Employees of urbandwellers, llc. are not eligible for membership.

How To Shop Online

Membership Information

Which industries and professions qualify for the Design Trade Program?

The urbandwellers, llc. Design Trade Program membership is granted to Interior Designers, Decorators, Builders, Environmental Designers, and Architects only.

What discounts are included in the program?*

We are pleased to offer three individual pricing tiers in the Design Trade Program for purchasing our products. You can reference these pricing tiers by visiting the “Membership Levels” page.

*Please note: At urbandwellers™, trade discount is 30% regardless of membership level and is not valid on purchase of electrics and sale items. At all collections, trade discount is not valid with any other offer, on Internet purchases, purchase of gift cards or promotional items, gift wrap, shipping and processing fees, taxes or for any products or services excluded by the Design Trade Program Terms & Conditions. This discount is only available online, in our showrooms, or by calling our Dedicated Trade Line. We reserve the right to change the list of items not eligible for the trade discount at our sole discretion without prior notice to members. Any such changes will be disclosed in the Terms & Conditions.

How do I qualify for LOHI, LODO, or UNO status membership?

Simply register to become a member of the urbandwellers Design Trade Program. LOHI is the standard membership level for all qualified trade professionals. Always ensure you’re logged-in when making purchases. LODO level membership is awarded after your company’s net purchases reach $50,000 in a 12-month period. UNO level membership is awarded after your company’s net purchases reach $100,000 in a 12-month period.

LODO and UNO status are granted on the company level, so all members of the same company will have the same membership level. Purchases (total receipt amounts net of any discounts and returns) made at any of our collections within a 12-month period, whether through a retail location or a dedicated Partner, by any registered designer of the same company, will count towards membership upgrades.

Membership status is reviewed at the beginning of each month. If your company qualifies for an upgrade based on previous 12-month purchases, your membership status will automatically upgrade to your new membership level.

We will track your purchases automatically based on your username, so make sure to always logged-in when making your purchases.

My company has met the purchase threshold required in the past 12 months to reach LOHI or UNO level. When will this be represented in our cart?

Membership status is reviewed at the beginning of each month. If your company qualifies for an upgrade based on previous 12-month purchases, we will automatically upgrade and update your account. For questions regarding your company’s upgrade status, call a dedicated Partner at +1 888-519-1217 or Skype us.

Keep in mind that only purchases made while logged-in to your urbandwellers account, count towards membership upgrades. Returns are deducted from your total purchases. Although we track your design purchases automatically, we recommend keeping your original sale receipts for 12 months to track your own progress towards the upgrade thresholds.

For how long is my membership to the Design Trade Program valid?

Highland level: Your standard membership to the urbandwellers Design Trade Program is valid for 2 years. All accounts are reviewed every 2 years for activity and account status. If purchases have not been made in the 2 year time period, the account will be deleted. If there is consistent account activity, then the account will remain in good standing.

LoDo and UNO levels: LoDo and Union Station memberships are valid for 12 months from the time of qualification. Keep in mind that LODO and UNO memberships are awarded at the company level, so all designers from the same company will have the same discount and expiration date regardless of the time each individual designer received his or her account. Each employee must create their own account online even though the plan is associated with their hiring company.

Upon expiration, LOHI and UNO account status will be re-evaluated based on cumulative purchases in the previous 12 months to determine new membership level.

How do I register to receive trade pricing?

To register for urbandwellers Design Trade Program, please register online by visiting the “Design Trade Program” registration page. If you’d like to be kept aware of upcoming product launches, specials, etc. that are intended for the Trade Audience, select the “Stay connected” check box.

Once registered, we will assign you to the appropriate Design Trade Program level to start receiving your discount towards our products. All Trade registrations are processed the same business day, if submitted before 3p MST. Registrations after 3p MST are processes the next business day.

Once your registration has been processed, you will receive an email with your new username and temporary password to shop online and receive trade pricing.

How do I locate my username and password?

When you registered for the Design Trade Program, you should have received an email with your username and temporary password. If you forgot your username or password, you can retrieve both by visiting the “Account” page and selecting “Lost your password?”. Enter your username or email address you used to register or received from your registration confirmation from us — and you will receive an email to reset your password. If you are still having difficulties logging in, please give us a call  +1 888-519-1217 or contact us online.

Can I change my password?

Registered members are able to change their password at anytime. Log into your account by navigating to the “Account” page and selecting “Account Details“. There you can change your password and your registered email address.

I have lost my username and/or password, how do I reset it?

When you registered for the Design Trade Program, you should have received an email with your username and temporary password. If you forgot your username or password, you can retrieve both by visiting the “Account” page and selecting “Lost your password?”. Enter your username or email address you used to register or received from your registration confirmation from us — and you will receive an email to reset your password. If you are still having difficulties logging in, please give us a call  +1 888-519-1217 or contact us online.

Why is my membership level incorrect?

If you believe your membership level is not accurately reflected when you sign in, please contact us at  +1 888-519-1217 or submit a ticket here.

 How do I sign in to receive trade pricing?

To see your trade pricing online, you must begin by logging into your “Account“. On the “Account” page, enter your username and password.

Now you can browse our collections and review all trade pricing associated with each product on each product’s page. You will see the original retail price vs. your Trade discount on each product page, catalogue/shop page, and check-out process.

During check out, select to apply tax exemption to your purchase in the” Tax Exempt Details” section of the check-out process. Input your Sales Tax License number in the field provided. No need to send us your Sales Tax License again, we will have it already on file as a result of your registration process to the Design Trade Program.

If you wish to make another purchase with trade pricing, you simply must be logged in.

Once I fill-out my membership application, when will I be able to shop online?

Once registered, we will assign you to the appropriate Design Trade Program level to start receiving your discount towards our products. All Trade registrations are processed the same business day, if submitted before 3p MST. Registrations after 3p MST are processed the next business day.

Once your registration has been processed, you will receive an email with your new username and temporary password to shop online and receive trade pricing.

How do I update my account?

To update your contact information, visit your “Account“. There you can change your password and addresses.

How do I know that I received my discount?

The discount vs. retail price will be reflected on all product pages, catalogue/shop page, and during checkout , for each eligible item in your shopping cart, and in your total payment.

How can I opt out of the program?

To opt out of your membership to the Design Trade Program, please call +1 888-519-1217 and speak to a Partner or submit a ticket.

Can I combine another promotion or offer with my trade discount?

No, at this time you the trade discount is not combinable with any other promotion or offer.

Why didn’t I receive the correct discount at urbandwellers?

At urbandwellers, the trade discount is 30% regardless of membership level and is not valid on purchase of electronics and sale items. To refer to the different trade discounts, please reference the membership levels page. If you are in the LODO or UNO trade levels and you didn’t receive the correct trade discount, please give us a call +1 888-519-1217.

How do I reach urbandwellers from outside the US?

Phone +1 888-519-1217
Skype: Connect with urbandwellers
Online: Contact Us

What services do you offer residential developers?

urbandwellers invites and welcomes all residential and commercial development projects at either the pre or post development phase. Our products have been designed and manufactured at the commercial level and are stunning and unique functional architectural elements— which create one-of-a-kind lifestyle experiences.

What services do you offer retailers or dealers?

urbandwellers is always excited to parter with a new retailers or dealers across the world. If you’re interested in being a reseller of our products and taking advantage of our dealer packages, please give a Partner a call +1 888-519-1217.

Can I order merchandise for International delivery?

At this time, urbandwellers, llc. only ships to locations within the United States.

Does urbandwellers, llc. offer commercially graded goods?

urbandwellers™ products are designed, manufactured and tested for residential and commercial applications. If you have specific questions about our products, please contact us or give us a call +1 888-519-1217.

 How can I contact a Partner?

Partners are available Monday through Friday, 10am – 6pm MST by calling +1 888-519-1217 or by contacting us. If calling from an international location, please skype us.

Sales Tax Exemption

Do you charge sales tax?

Sales tax (including applicable local taxes) applies to all states. When signing up for the Design Trade Program, we ask for you to upload your recent Sales Tax License to ensure you’re exempt from sales tax at our store locations and online. In addition, if you wish to receive tax exemption for online orders, you will need to submit a Resale Certificate or Permit for each state in which you seek exemption.

How do I qualify for tax exemption (i.e., not be charged tax) on an online purchase?

If you wish to receive tax exemption for online orders, you will need to submit a signed Resale Certificate or Permit for each state where your item is being shipped during the Design Trade Program registration process. Tax exemption is evaluated based on the ship-to address and not your billing address. Please contact a Partner at +1 888-519-1217 or online if you require additional assistance.

How do I apply tax exemption to my online purchase?

During check out, select to apply tax exemption to your purchase in the” Tax Exempt Details” section of the check-out process. Input the applicable State Sales Tax License number in the field provided.

What if I don’t want tax exemption applied to my purchase, even if I have state tax exemption on file?

If you wish to include tax on your cart order, simply do not select “Tax Exempt” in the “Tax Exempt Details” section of the check-out process. The appropriate tax will be applied to your order.

Can I apply tax exemption to only part of my order?

You must apply tax exemption to all items in your order or none at all.  You cannot choose specific items to receive tax exemption unless you perform two separate orders. If you choose to apply tax exemption at the beginning of the session, tax will not be charged for all items in your order that are shipping to states where you have tax exemption on file. If you would like to apply tax exemption to only certain items, please place separate orders: one with tax exemption, and one without.

What should I do if I am tax exempt in other states?

We need to have state-specific signed Resale Certificates or Permits on file for each state in which you seek exemption. If the Resale Certificate or Permit that you submitted has expired, you will need to submit a current Certificate or Permit.

Please complete a new Resale Certificate or Permit and email the signed form to us. Please contact a Partner at +1 888-519-1217 or submit a ticket if you require additional assistance.

I chose to apply tax exemption during check-out, why was I still charged tax?

If you notice that you’re still being charged for tax when you’ve selected the “Tax Exempt” radio button during check out — return back to your cart by selecting the cart icon in the main navigation menu. Retry selecting the “Tax Exempt” radio button to remove the tax. Continue to the next screen. If you notice tax is still showing up, please give us a call at your earliest convenience +1 888-519-1217.

Shipping + Returns

Can I rush ship my order?

Rush delivery is available on certain items and additional shipping charges will apply. Please call a Partner at +1 888-519-1217 for more details or if you have more detailed questions about rush shipping.

Can I ship to multiple addresses in one order?

No. Currently you can only ship to one address in the shopping cart. If you need to ship to different address, please create a separate order for each address you need to ship to.

Can I process special shipping requests online, such as consolidating my shipping, so I receive one delivery?

Special shipping requests can be requested at the time of check-out, but cannot be facilitated online. To request special shipping instructions, please note any special request in the “Order Notes” section of the check-out billing details page. For assistance with any special requests, please contact a Partner at +1 888-519-1217 prior to placing your order.

How long will it take to receive my order?

Shipping time differs by product and delivery method. An estimated delivery time frame is noted on each product’s page in the “description” section. Your order status will change from “Processing” to “Completed” when your product has been produced and assembled in our Denver, CO facility. All urbandwellers™ products are made-to-order and manufacturing starts at the time your order is placed. To track your order at anytime, visit the track your order page.

How do I track my order and shipment?

Your order becomes available for tracking online immediately after placing your order. To find the status of your order, please visit the track your order page. Once your order has been completed, we will send you a FedEx® tracking number to track your shipment. You can also find this information in your “Orders” section on your account page.

What is your return policy?

If an item arrives damaged, notify us immediately so that we may work with you to arrange either a credit return or replacement. All custom order sales are final and cannot be returned or exchanged. Should you elect a return, your credit amount will automatically be converted to a store credit online and in our showroom for future purchases.

Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. In addition, please ensure the outside of our packaging isn’t damaged as a result of FedEx® delivery. If the package(s) arrive damaged, please do not sign for them, and they will be sent back to our facility for insurance purposes. In this event, we will coordinate and expedite a new product back to immediately. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Complete the return form included with each shipment, prepay and insure your package(s) and return them to:

urbandwellers
Attn: Customer Returns
RA# [ if applicable ]
1775 South Broadway
Unit B
Denver, Colorado 80223