• Have questions? Give us a call. +1 888-519-1217

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Returns and Exchanges

Please inspect your package carefully before signing for it. If an item arrives damaged, do not accept the package from the carrier and notify us immediately. If you accept the damaged package, we are not responsible for the replacement of the product. All custom order sales are final and cannot be returned or exchanged.

Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely.

Warranties

We offer a minimum 5 year warranty on all our products. You can confirm the individual warranty of each product by reviewing the “description” section on each  product’s page.

Please register your product to protect your investment and to receive helpful tips and product updates to enhance your experience.

Delayed Delivery Service

If there is a specific time period when you may not be able to accept delivery, please give us a call us at +1 888-519-1217 before placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your order, we might be able to store large items for a brief time. Items stored for more than 30 days will be subject to a 10% storage fee.

Satisfaction Guaranteed

We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to manufacture, select, and sell products constructed of the highest-grade materials manufactured by highly skilled people to exacting standards.

If there is a problem with your order, please call Customer Support at +1 888-519-1217. You may also contact us online. Our customers are among the best-informed, most sophisticated users of small modern furniture in the world, and we are eager to learn from you.

Payment Methods

We accept all major credit cards, which typically process within 24 hours of order placement. We do not accept checks. Merchandise cannot be held without payment. Prices and available inventory are subject to change until an order is confirmed.

Made-To-Order

Due to the complex and personalizable nature of urbandwellers’ products, we fabricate your order once it’s placed. We pride ourselves on our craftsmanship and give each product the attention and care it deserves. Typical shipping timeframes are outlined with each product for your future reference. Larger orders of small and large goods will require additional time.

Prices + Discounts

Prices and Discounts cannot be combined with any other offer or promotion, unless specified in the promotion. We are happy to work with individuals of the trade, corporations, environmental design agencies, museums, universities and nonprofit institutions, and can offer special discounts. Please call +1 888-519-1217 for further information or review our Design Trade Program. All prices shown in U.S. dollars.