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Terms of Use

urbandwellers™ is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with urbandwellers your personal information and credit card information are safe. Please read on for more details about our privacy policy.

Info we collect

When making a purchase through our site, we collect your name, billing address, phone number, e-mail address, and credit card information, in order to process your order. Therefore when you visit our site to place subsequent orders we can save you time by providing your previous account information for you. If you request an Interior Designer’s catalog or join our Design Trade Program, we collect the same information, plus additional business credentials. Once we have collected an email address, we’ll send our email notifications informing you of news and our special product offers. You are welcome to visit our site without providing any of this information; however, we are unable to process an order or send a catalog or newsletter without the requested information.

We use cookies, which is a feature of your browser used to assign identification to your computer. The unique user ID contained within your cookie automatically identifies your computer – but not you – to our servers every time you visit our site. Cookies by themselves cannot be used to find out the identity of any user, but may be correlated with identity information in our log files. You can decline cookies through your browser preference options, but you may not be able to use some of our services properly as a result, such as the option to save your user name and password.

We also collect the IP address of visitors to our Site, and collect aggregate information about the use of our Site. All information described in this section entitled “What’s the information we collect” constitutes “Data” for purposes of this Privacy Policy.

How we use your info

We use the Data collected from you primarily to process and fulfill your orders, to notify you of the status of your orders, to send our e-mail notifications, or to send you targeted marketing information, special product offers, Interior Designer’s catalogs, or other information that we believe might interest you. In every such e-mail, we will have instructions on how to unsubscribe and avoid receiving any future e-mails from us. Please see our Opt-Out section below.

We also may combine information you have provided to us in communications offline – such as information related to your catalog subscription and orders – with the Data you have given us online, to provide a more customized experience for you when you visit our Site.

Communications from us

We may contact you by e-mail to respond to customer service questions you have submitted, or to address a problem affecting your use of the Site, or to send you a confirmation message upon completion of the account registration process.

We don’t share

As part of our commitment to your privacy, urbandwellers adheres to the guidelines and practices adopted by the Direct Marketing Association’s “Privacy Promise to American Consumers.” We periodically make information, including aggregated information, available to selected third parties including but not limited to, those who share information for direct marketing purposes. You may instruct us not to share information with third parties by calling us at +1 888-519-1217, contacting us online, or writing to us at: urbandwellers, 2960 Inca Street, Unit 214, Denver, Colorado 80202. urbandwellers does not make your email address or phone number available to third parties.

We may disclose your Data to a third party if we believe in good faith that the law or legal process requires it, to protect the rights or property of urbandwellers or others, or as otherwise described in this privacy policy.

Your info is safe

This site has Authorize.net security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times.

Opt Out Policy

If you would prefer not to receive our Interior Designer’s catalog, or if you are receiving extra copies that you do not need, please contact us online with your name and address in the body of the message. If you would prefer not to receive our email notifications, you may use the remove functionality located at the bottom of each email. Please be sure to e-mail us from the address that you want removed. Furthermore, if you would like to specify that you would not like to share your information for rental, sales or exchanges, please contact us online.

You can also call us at +1 888-519-1217 if you would like to be removed from any of our lists. As previously noted, you may always choose not to provide us with any of the information we request; however, this may limit our ability to provide you with a specific product or service.

Modifying your info

Users of our Site are able to modify their account information, such as shipping and billing addresses; each time they place an order with us. To access your account information, click here.